Terms And Conditions

We are able to provide a quote and time frame on request.

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery time frames marginally. If you have any queries, please contact our customer service team via email Sales@AquaMat.com.au

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime, orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Australia Post uncontrollable time frames by Australia Post.

Returns Policy

Can I change my order once I have placed it?

Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.

Can I return an item?

We are happy to accept the return of an item for a credit note. On the strict conditions:

• That the item is within 20 days of purchase.
• The product is unused, and in original condition.
• Item/s must have all tags still attached.
• No returns on sale items, for change of mind.
  

I received a faulty item. What should I do?

In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:

• Significantly different from the description shown
• If it is faulty and can't be easily fixed or replaced.
  

We do not offer refunds for change of mind or incorrect selection of size.

The AquaMat Team pride themselves in checking all items and thoroughly inspecting, all goods before they are sent out to you.

All flotation devices mentioned on this web site are for recreational use only.

They are not to be used as swim "aids" and NOT life saving devices.

Children should be supervised at all times .

Anyone who purchase's a Aquamat agrees to the below conditions,

• The floating Mat and all other products sold by Aquamat is designed to be used in a large body of water with a minimum depth of 10-12ft. Place it in an area away from boat traffic and free of obstructions, including but not limited to weeds, logs, sandbars, rocks or other objects. Do not use on land.
• This product is to be used for recreational purposes only. Use of this product involves inherent risks of personal injury. This product does not have any braking or steering devices. Persons who use this product assume all risk of injury at there own risk and Aquamat assumes no Liability.
• The floating mat and saddles should never be towed, pushed or pulled by any watercraft. Towing the mat is dangerous and will all so damage the mat.
• Once you find the ideal, safe location to place your floating mat, attach the elastic tether strap and secure it. If you are in open water we suggest you use buoys and high visibility flags so other vessels can easily see you.
• The mat has not been made or intended for poor swimmers, it is recommended when using the mats that all personnel wear a approved personal flotation device-PFD/Life vest before entering the water.
• Use common sense at all times no Horseplay.
• Never use any of our products  while under the influence of drugs or alcohol.
• Never use any of our products while tired or fatigued, use extreme caution swimming between the shore/boat and the Mat. Do not attempt to swim long distances if you are not a strong swimmer.
• Use our products only ever under Adult supervision.
• Do not swim or play underwater under our mats.
• Always be careful of the tether strap as it is a strangulation risk.
•  Never use any of our products in stormy or dangerous conditions.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant that the results that may be obtained from the use of any AquaMat products will be accurate or reliable.You agree that from time to time we may remove any products for indefinite periods of time or cancel any product at any time, without notice to you.You expressly agree that your use of, or inability to use, any Aquamat product is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall AQUAMAT, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the financial amount that was originally spent on the particular product purchased.

If you have any questions please email us at sales@aquamat.com.au